Job Overview
- Act as a client-facing advisor supporting a highly customized enterprise platform environment.
- Analyze customer requirements and platform usage to identify opportunities to improve adoption of features and releases.
- Translate business needs into actionable platform enhancements aligned with client objectives.
- Support day-to-day platform operations by coordinating with technical teams and guiding issue resolution.
- Provide technical advisory input to triage customer issues and align appropriate engineering resources.
- Track and manage progress across key workstreams, including integrations and AI-related initiatives.
- Develop structured updates on progress, risks, blockers, and next steps for stakeholders.
- Establish governance processes, documentation standards, and delivery cadences.
- Collaborate on building and improving AI-driven tools and workflows.
- Prepare executive-level summaries demonstrating business value, including performance improvements, cost avoidance, and risk reduction.
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