Job Overview
- Provide professional and courteous customer support to an international customer base in both Chinese and English
- Handle customer inquiries and support requests efficiently while maintaining high service standards
- Follow company policies, Standard Operating Procedures (SOPs), and data security requirements
- Meet established performance targets for customer satisfaction, quality, productivity, occupancy, and punctuality
- Participate in mandatory training, quizzes, and live certification exams
- Maintain 100% attendance and punctuality during the training period
- Work assigned shifts according to the client’s workforce management requirements
- Maintain a quiet and reliable remote workspace with a stable internet connection
- Use a compliant Windows or macOS device and follow all required security and confidentiality protocols
- Remain proactive in responding to feedback and continuously improving performance
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