Job Overview
- Provide professional and courteous customer support in Russian and/or Ukrainian and English.
- Assist customers with inquiries and provide clear, accurate, and timely resolutions.
- Maintain high standards of customer satisfaction, quality, productivity, and punctuality.
- Follow company policies, SOPs, and data security/confidentiality guidelines.
- Participate fully in required training, quizzes, and live certification exams.
- Proactively apply feedback and continuously improve performance.
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