Oversight Board Liaison

About the Role

The client’s Content Policy organization is seeking an Oversight Board Liaison to support its independent Oversight Board review process. This role is responsible for evaluating potential cases for Board consideration, drafting high‑quality written submissions explaining the organization’s policy decisions, and managing day‑to‑day case operations. The ideal candidate is an analytical thinker with experience in law, policy, or advocacy—particularly with strong legal writing skills—and demonstrated success managing complex, cross‑functional projects. Experience in human rights law is beneficial but not required.

This position centers on researching cases appealed to the Oversight Board, analyzing the organization’s actions and policy applications, and articulating the rationale behind those decisions in clear, persuasive written materials. The Liaison will collaborate closely with internal teams to identify process improvements, support policy refinement, and coordinate live briefings for Board members and staff.

As part of the client’s Content Policy team, this individual will work alongside subject matter experts in content and product policy. The role requires a deep understanding of the organization’s policies, values, and operational frameworks in order to effectively support the Oversight Board and the broader ecosystem of users. The Liaison will also manage high‑visibility content escalations and, at times, make time‑sensitive decisions regarding content removal or allowance.

The ideal candidate is a strong communicator, a structured thinker, and a proactive problem‑solver who can navigate ambiguity, synthesize complex information, and build trust with cross‑functional partners. Given the nature of content‑related escalations, occasional early morning, late evening, or weekend work may be required.

Responsibilities

• Partner with cross‑functional teams to investigate cases selected by the Oversight Board and identify additional cases for potential referral
• Analyze and clearly articulate how the organization’s values and policies apply to specific cases, both verbally and in writing
• Manage day‑to‑day case operations, including tracking milestones, deadlines, and deliverables
• Build strong relationships with internal partners across Public Policy, Governance, Operations, Engineering, Product Management, Communications, Marketing, Partnerships, and Legal
• Provide structured feedback to operational and policy teams to support implementation of Oversight Board recommendations
• Serve as a global escalation point for policy‑related issues and manage internal communications during high‑priority events
• Work with content that may include graphic, sensitive, or objectionable material, including imagery, video, audio, or written content involving offensive language, self‑harm, or other disturbing themes

Minimum Qualifications

• 5+ years of experience in law, government, public policy, or a related field
• Demonstrated analytical and problem‑solving skills
• Proven experience managing complex, multi‑stakeholder projects
• Exceptional written and verbal communication skills, including the ability to draft persuasive, structured written materials
• Ability to work with potentially graphic or sensitive content

Preferred Qualifications

• Graduate degree in Law
• Experience within the technology sector, particularly related to social media or content governance
• Background investigating or analyzing complex legal or policy issues
• Experience working on civil rights or human rights topics, including freedom of expression
• Experience presenting to and collaborating with diverse professional audiences

Key Skills

Must‑Have:

• Advanced written and verbal communication skills (legal writing preferred)
• Strong project management capabilities
• Analytical reasoning and structured problem‑solving

Nice‑to‑Have:

• Experience in the tech or social media industry
• Experience with complex legal or policy investigations
• Familiarity with civil rights or human rights frameworks

Additional Context

This role is uniquely positioned within the industry, offering the opportunity to support an unprecedented governance model for content decision‑making at global scale. Candidates will engage with complex, high‑impact policy questions and contribute to shaping how billions of people experience online platforms.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Location: Onsite (Washington D.C highly preferred)

Role type: Contract 12 Month Position 

Expected hours: 40 per week 

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)