SMB Account Director, Talent Solutions

This position can be located in either San Francisco, CA or Sunnyvale, CA.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within our SMB segment. In this role, you will own a defined book of business and be responsible for closing both renewals and expansion opportunities across LinkedIn’s Talent and Learning solutions.

This is a closing role that blends hunting and farming—but all within an existing customer base. You’ll be responsible for proactively identifying growth opportunities, driving strategic conversations, and securing long-term commitments—without the need for net-new logo acquisition. Success requires a mix of commercial acumen, curiosity, and a consultative mindset that helps customers get the most out of their investment.

You’ll be responsible for strengthening customer relationships and ensuring long-term value, all while consistently hitting revenue goals and contributing to our team’s success.

Responsibilities:  

• Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment  

• Researches Customer’s business and prepares thoughtful questions and insights in advance of customer meetings  

• Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail  

• Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization  

• Shifts communication style and content to fit the needs of different stakeholders  

• Leads with Solutions, not products, when making recommendations aligned to Customer objectives  

• Sells with Integrity  

• Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together  

• Thinks commercially and applies business acumen when crafting & negotiating commercial agreements   

• Uses data and insights to support investment recommendations or overcome customer objections   

• Proactively mitigates churn risk by adopting a smart, customer-centric approach  

• Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI  

• Drives Customer growth by proactively identifying opportunities to deliver greater customer value  

• Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens   

• Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy  

• Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success  

• Practices humility and asks for help from colleagues when faced with a challenge or unknown  

• Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles