Senior Customer Success Manager- Paris

At LinkedIn, our approach to flexible work is cantered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.   

As a Senior Customer Success Manager (CSM), you will partner with Account Directors to ensure customers in the French market achieve measurable outcomes and full ROI from LinkedIn Sales Navigator. You’ll act as a trusted advisor to executive sponsors and program leaders, drive scalable adoption, and lead value conversations that translate into retention and growth. 

Responsibilities 

• Partner with Account Directors to design and implement Sales Navigator programs that deliver measurable business outcomes.  
•  Act as a trusted advisor to executive sponsors, driving adoption through consulting, enablement, and data-driven insights.  
•  Build and refine Customer Success Plans with shared goals, KPIs, and alignment to customer strategy; demonstrate ROI.  
• Deliver Strategic and Success Reviews to showcase impact, assess health, identify risks, and define next steps.  
•  Monitor engagement metrics, analyze trends, and implement strategies to increase usage and sustain adoption momentum.  
• Proactively mitigate risk by tracking activity, creating tailored plans, and co-owning retention strategies.  
• Lead executive-level value conversations, champion change management, and contribute to scalable playbooks for program maturity.