HR Ops Coordinator 1

Location: Bengaluru

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. In HR Operations, we design and deliver scalable support, processes and solutions to build a solid and secure foundation that supports innovation at LinkedIn.

We are looking for an HR OPS COORDINATOR 1 to support our team in providing multiple services within the Hire to Retire lifecycle. You will serve as the first HR contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works!

The shift hours will be from 5:00 PM to 2:00 AM IST. However, flexibility is expected to support both EMEAL and NAMER shifts, based on business requirements.

Responsibilities:

• Perform Tier1 HR Operations activities according to the standard operating procedures
• Meet established quality and resolution times for all assigned support  
• Manage data with unwavering accuracy and attention to detail
• Identify when to raise issues and follow the relevant escalation and bug tracking procedures
• Execute and resolve cases and tasks across the employee lifecycle in line with standard operating procedure
• Provide consistent support and assistance to employees, ensuring their HR-related queries and concerns are addressed promptly and effectively.
• Identify opportunities to improve and streamline HR processes & drive self-service through updating knowledge content in aim of enhancing efficiency and overall employee experience.
• Maintain accurate data of all employee interactions and HR activities.
• Identify and escalate issues when necessary, adhering to established escalation protocols and ensuring timely resolution.
• Support User Acceptance Testing (UAT) to ensure new HR systems and processes meet requirements and function effectively.
• Demonstrate the ability to understand and contribute to continuous process improvements by identifying opportunities for efficiency and implementing best practices.
• Maintain a strong understanding of HR Tier 1 transactions and processes by effectively leveraging Knowledge Articles, SOPs, Process Update trackers, and guidance from regional partners and leadership.
• Share best practices with the team to enhance knowledge sharing and drive process consistency.
• Take up co-training responsibilities as and when required to support team capability building and readiness.
• Demonstrate hands-on experience in handling employee data within Workday, ensuring accuracy and compliance.