Intake Office Coordinator

About the Role

You aren't just an office coordinator; you are the first point of contact for families seeking a new beginning. As the Intake Office Coordinator for our brand-new San Diego office, you are the face of the firm and the architect of the "red-carpet experience" for every client who walks through our doors.

You’ll be the engine that keeps the office running, balancing high-stakes coordination between clients and legal teams with the technical precision of fingerprinting and case management. We aren't looking for someone to just follow a script; we need a proactive problem-solver who can manage a lobby full of people with grace, handle sensitive documentation with ruthless attention to detail, and ensure our clients feel seen and supported from the moment they arrive.

If you thrive in a high-accountability environment where your organizational skills directly impact a family’s future, you’ll excel here.

Your Key Contributions

• The First Impression: Greet and assist clients upon arrival, ensuring the welcoming area is professional, clean, and stocked.
• The Technical Gatekeeper: Conduct initial assessments, verify documentation, and handle the end-to-end fingerprinting process for FBI submission.
• Workflow Mastery: Prepare intake folders, scan contracts, and manage the flow of physical and digital documents into our case management system with total accuracy.
• Client Advocacy: Answer and direct calls, confirm or reschedule appointments, and ensure every client inquiry reaches the right department.
• Operational Support: Manage office supply inventory and handle client payments following strict safety procedures.

What Makes You a Great Fit

• Bilingual Excellence: You must be fully fluent in both English and Spanish with the ability to communicate complex info clearly in both.
• Service Veteran: You have 1–3 years of experience in customer service and know how to de-escalate stress with a smile.
• Detail Obsessed: You don't just "check boxes"—you ensure every scan is clear, every folder is perfect, and every KPI is met.
• Tech Savvy: Proficient in Microsoft Office and comfortable learning new case management software quickly.
• Self-Starter: You have the ability to work independently, multitask, and prioritize work without being micromanaged.

How You’ll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families.

• Health & Wellness: Medical, Dental, and Vision Insurance, plus HSA/FSA options and a Calm App Subscription.
• Future Planning: 401k Match and Basic Life Insurance.
• Support Systems: Employee Assistance Program (EAP) and Disability Insurance.

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.