Client Onboarding Consultant

About the role

At Liven, we’re transforming the way businesses in hospitality and beyond connect with their customers. As a Client Onboarding Consultant, you will play a pivotal role in helping new clients unlock value from our platform from day one. You’ll guide them through a smooth onboarding experience, ensure their account is configured correctly, and drive early activation of key features.

You will be the first trusted partner in their journey — supporting clients as they adopt the platform, resolving barriers early, and ensuring a confident, seamless transition into live usage. This role directly impacts client activation, product adoption, and long-term retention, making it essential to revenue protection and overall client satisfaction.

What you'll do

• Own and manage the end-to-end client activation and onboarding journey, ensuring a smooth progression toward successful go-live.
• Serve as the primary point of contact during activation, building trust and strong client relationships.
• Configure client accounts and set up platform workflows to support their operational needs.
• Use CRM and onboarding tools to manage communication, track milestones, and maintain visibility across the activation pipeline.
• Educate clients on Liven’s features and best practices to drive early adoption and engagement.
• Identify risks, blockers, or technical issues early and resolve them proactively or escalate when necessary.
• Collaborate closely with internal teams to deliver a consistent, high-quality activation experience.

Qualifications

• 2–4 years of experience in onboarding, client activation, client management, or other client-facing roles.
• Excellent verbal and written communication skills, with the ability to explain concepts clearly and confidently.
• Strong problem-solving ability with sharp attention to detail.
• A client-focused mindset grounded in empathy, professionalism, and proactive support.
• Comfortable using CRM systems, onboarding tools, and client support platforms.
• Ability to thrive in a fast-paced, evolving environment.
• Proven ability to collaborate effectively across cross-functional teams.

Good to Have

• Strong interpersonal skills with the ability to build trust quickly.
• Confidence managing multiple activation or onboarding projects simultaneously.
• Experience delivering training sessions, product walkthroughs, or client education.
• A proactive approach to identifying risks or barriers and implementing timely solutions.
• Tech-savvy, with the ability to learn new systems and tools quickly.