Online Shop & Customer Care Junior Manager

Lomography is looking for a committed, motivated, highly organized, photography enthusiast having a way with customers and an interest for e-commerce. We define customer service as an integral part of our community experience and want to create the best shopping experience possible for our users. You will have the opportunity to work with our multi-cultural teams from around the world and will have a key role in creating an excellent shopping experience and offering excellent customer service to our customers.

JOB DESCRIPTION

• Manage day-to-day operations and optimization of the Lomography Online Shop.

• Update product listings, prices, and inventory.

• Set up new products with texts, images, prices, and stock information.

• Coordinate promotional campaigns with the marketing team.

• Generate ad-hoc reports as needed.

• Collaborate with local marketing teams to optimize online presence.

• Be the first contact for our customers and their questions regarding the products bought in our online shop and help our team of international customer agents to excel

• Process online orders and make sure that they are shipped out in timely manner and work on improving services with our logistics department

• Manage returns, exchanges and refunds from direct channel customers

• Assist the Online Shop Administration & ensuring a smooth online shopping experience

• Assist in product testing and creation for the worldwide community of analogue photographers

• Assist in online marketing activities such as PR, newsletter creation, social media, content creation, etc.

• Assist in testing & rolling out new shop features