SAP Senior Service Delivery Specialist - Finance (Invoicing & Cash)

As a Senior SAP Invoicing & Cash Service Delivery Specialist, you will be responsible for delivery of business applications support services (complex incidents, changes, problems & system enhancements delivery) in an enterprise IT environment in SAP Invoicing & Cash domain and related interfaces with other partner systems (ex. Front Offices and Treasury systems).

Your focus will be the application support (Interfaces, Incident & Problem management) & delivery of changes / configurations for the LDC live countries, ensuring support levels and expectations from both management and users are met.

Main Responsibilities

In this Role the Senior SAP Invoicing & Cash Service Delivery Analyst should: 

• Be expert in SAP Finance business processes + deep knowledge of how the solution works (E2E: Finance & integrations processes – Invoicing, Payment & Cash)
• Expert knowledge on LDC processes, specificities, and their translation into SAP
• Good knowledge of how to run SAP Finance processes, tables and system config
• Integrate SAP with other systems: interfaces set-up, monitoring and troubleshooting
• Interact with the user to collect business requirements, discover more complex issues, explain complex SAP Finance functional & technical rules, and present resolution
• Identifies, initiates and solves problems using analysis, experience, and judgment
• Take ownership to deep-dive and solve complex functional or technical topics
• Deep dive and solve problems, by addressing the root cause (CSIs delivery)
• Apply complex SAP customizations (bug fixes & non-routine changes), perform extensive testing (ITC & NRT) and maintain solution documentation
• Deliver enhancements (clarify business requirement, prepare DAB and FSD, work with developers and ensure proper test and documentation before move to PROD)
• Share knowledge within the other SAP support team members maintaining documentation that is useful for team's daily work and expertise
• Coach and mentor the more junior members (act as local AMS lead)
• Ensures the execution of Key Performance Indicators (KPI’s) in a timely manner.