High Clienteling Manager/Senior Manager

Mission:  

To act as a growth engine for top client acquisition, conversion, and value creation across Singapore and Malaysia. 

This role holds direct accountability for: 

• Top client revenue growth  

• VIC pipeline development and conversion  

• Exceptional Pieces & Bespoke sales  

• Partnership-driven client acquisition  

The High Clienteling Manager/Senior Manager translates Guerlain’s high-end ambition into tangible commercial outcomes, driving both immediate sales impact and long-term client value 

MAIN RESPONSIBILITIES 

A. TOP CLIENT PIPELINE & REVENUE OWNERSHIP 

• Build and manage a strong pipeline of top clients, ensuring consistent conversion into active spending clients and progression across the growth funnel 

• Drive targeted engagement across top client segments aligned with SG and MY market priorities to maximise revenue contribution 

• Develop structured action plans for top-tier clients to drive sustained growth 

• Own and deliver top client revenue growth targets across Singapore and Malaysia 

B. HIGH CLIENTELING ACTIVATIONS  

• Design & execute high-impact top-client activations to drive engagement, conversion, and sales 

• Deliver strong commercial outcomes through effective engagement and follow-up 

• Lead key activations across boutiques, OOH events, and partner platforms 

C. EXCEPTIONAL SALES & STRATEGY 

• Drive the identification of high-value sales opportunities within the top client portfolio 

• Personally engage and lead the closing of Exceptional Pieces and bespoke sales  

• Drive Exceptional Pieces and bespoke sales through personalised curation and storytelling 

• Build strong trust and credibility with top clients to enable repeat high-value transactions 

D. STRATEGIC PARTNERSHIPS & BUSINESS DEVELOPMENT 

• Develop and activate strategic partnerships to generate qualified leads and drive revenue 

• Identify new business opportunities aligned with Guerlain’s positioning 

E. RETAIL COLLABORATION & SALES ACCELERATION 

• Partner closely with retail teams to identify and engage top clients 

• Support retail teams in elevating engagement and conversion of top clients  

F. PERFORMANCE TRACKING & INSIGHTS 

• Monitor client performance and identify opportunities for growth 

• Provide insights to optimise client engagement and commercial outcomes 

Support additional business priorities as required