Manager, Creative Operations, Digital + Social

JOB RESPONSIBILITIES

• Process Management – own day to day operations for social and digital creative: intake, briefing, timelines, routing approval and delivery
• Build and implement end-to-end workflows for creative projects for fast turnaround while protecting content creation
• Connect the e-commerce, social and campaign calendars, so projects are coordinated and streamlined
• Act as primary liaison between Global Creative, cross-functional partners and external vendors
• Manage cross-functional communication – status updates, roadblocks, next steps and stakeholder alignment
• Build and refine processes for fast turnaround creative while protecting quality and content creation
• Liaison with external content creators and creatives – negotiating contracts, briefing timelines, reviews and final asset delivery
• Manage annual social budget to ensure all creative needs are met between social shoots and outsourced content creators
• Organize and lead weekly status, kick offs, creative review meetings with cross functional teams
• Manage project timelines and resource allocation through Workfront
• Stay current on new creative outputs in AI creation and production versioning
• Be a change leader in an evolving environment
• Support broader creative projects as the brand and creative evolves

What you will learn (and/or achieve) in the first 6 months:

• Build working relationships with key cross functional partners
• Manage multiple concurrent projects (all at different stages of product development cycle)
• Clear understanding of the campaign and always on creative lifecycle from brief to final asset release

What you will achieve in 12 months:

• Identify and build new processes and systems for digital and social workflows
• Anticipate team needs + understand how to prepare/flow workload for always on-time deliverables
• Develop working relationships with external vendors and content creators
• Assess project risks and process opportunities to initiate action plans as necessary

Physical Requirements:

• Must be able to remain in a stationary position on average of 7.5 hours/day
• Light to moderate lifting may be required
• While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard