Assistant Boutique Manager | South Coast Plaza

The Assistant Manager will support and lead the execution of short and long-term objectives for the boutique in partnership with the Business Manager and Account Executive/National Sales Director. As a supervisor, this individual will ensure the proper oversight of all sales related functions, activities and administer company policies and procedures; this will include driving sales and leading a team of Beauty Advisors.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Management:

• Leads and motivates a team of beauty advisors/Selling Specialists to ensure best in class service
• Serve as a role model and coach to selling ceremony expectations and ensures compliance
• Builds trusting relationships with peers and team; acts as advocate for the Brand
• Welcomes feedback and adapts behaviors that create short and long-term goals
• Ensures accountability for all company policies and processes while delegating and empowering the team
• Creates enthusiasm and positivity for a shared vision and mission
• Leads all client initiatives, including follow-up,
• Conducts monthly performance conversations with Business Manager and with the team to discuss performance and action plan areas of opportunity
• Communicates with leadership to report on the store and staff progress.
• Acts as a service leader for all client related matters

Sales:

• Drives the sales floor to ensure store and personal productivity meets daily goals
• Support Beauty Advisors/Selling Specialists with selling practices to drive business and achieve sales goals
• Develops the team to build long-term relationships with customers to drive business
• Acts as brand ambassador in the area to drive loyalty, partnerships, and business
• Resolves customer inquiries in a timely manner by being solution-oriented and forward thinking. Partners with the Business Manager or Account Executive for escalation
• Supervises and executes the maintenance of floor stock, including replenishment

Operations:

• Completes all store operational tasks, including communicating sales
• Conducts daily audits and follow appropriate processes to ensure compliance
• Communicates any daily stock needs and requests to stock associate and or manager
• Supervises and executes the maintenance of store stock, including replenishment
• Complies with all educational functions, e.g., completing Bee GUERLAIN modules