Senior Project Manager, Quantitative (Remote)

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage international quantitative market research projects through entire project life cycle including:
  • Project specifications review, project setup, resource planning, fieldwork and timelines planning
  • Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
  • Coordination of programming, translations, overlays, and testing, ensuring quality standards and timelines are met
  • Project launch execution and analysis, with detailed feedback to clients with a solution approach
  • Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget, and achieving project financial goals
  • Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner
  • Provide to client the agreed deliverables within expected timelines and quality
  • Meet billing deadlines and goals, ensuring high adherence to internal processes
• Offering excellent client service ensuring the client satisfaction with the project progress and delivery
• Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Senior Project Manager
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

• Assisting with training of any new team members, as well as the training needs of current employees.