Technical Service Engineer
Job Overview
Are you a hands-on problem solver who thrives in fast-paced environments? Do you enjoy digging into complex network issues and making a real impact for customers?At Macquarie Technology Group, we don’t just keep networks running—we build and operate some of the most secure, high-performance infrastructure in Australia. We’re looking for a Technical Support Engineer to join our team and play a key role in keeping our customers connected, secure, and supported 24/7.
The Opportunity
As a Technical Support Engineer, you’ll be at the heart of our operations—monitoring, troubleshooting and optimising a wide range of technologies across data, voice, and security platforms.You’ll work alongside experienced engineers and be exposed to enterprise-grade environments, giving you the opportunity to grow your technical capability while making a tangible impact every day.
Are you a hands-on problem solver who thrives in fast-paced environments? Do you enjoy digging into complex network issues and making a real impact for customers?At Macquarie Technology Group, we don’t just keep networks running—we build and operate some of the most secure, high-performance infrastructure in Australia. We’re looking for a Technical Support Engineer to join our team and play a key role in keeping our customers connected, secure, and supported 24/7.
The Opportunity
As a Technical Support Engineer, you’ll be at the heart of our operations—monitoring, troubleshooting and optimising a wide range of technologies across data, voice, and security platforms.You’ll work alongside experienced engineers and be exposed to enterprise-grade environments, giving you the opportunity to grow your technical capability while making a tangible impact every day.
What You’ll Do
- Proactively monitor network systems and dashboards, responding to alerts before they become issues
- Troubleshoot and resolve network faults across LAN, WAN, wireless and security environments
- Manage incidents end-to-end, ensuring timely resolution and clear communication
- Perform planned maintenance, upgrades, and configuration changes across the network
- Collaborate with internal teams and external partners (carriers/vendors) to resolve complex issues
- Contribute to root cause analysis and problem management to prevent recurring incidents
- Continuously improve monitoring, automation, and NOC processes
- Ensure systems and services meet security best practices and ISO standards
- Maintain accurate documentation and contribute to knowledge sharing across the team
What You’ll Bring
- A degree in Engineering, Computer Science, or a related STEM field
- 3+ years’ experience in network support or operations (ideally within Telco or MSP environments)
- Solid understanding of networking fundamentals (LAN, WAN, wireless, security)
- Experience with MPLS and BGP
- Strong troubleshooting mindset with the ability to work under pressure
- A proactive, curious approach—you don’t just fix problems, you look to prevent them
- ITIL v4 Foundation
- Fortinet NSE certifications
- Cisco CCNA / CCNP
- SD-WAN or SIP certifications
Nice to have (but not essential):
Why Join Us?
- Work on mission-critical infrastructure supporting leading Australian organisations
- Be part of a highly skilled, collaborative engineering team
- Ongoing training, certifications and career progression opportunities
- A culture that values innovation, ownership and continuous improvement
If you’re looking for a role where you can build your skills, solve meaningful problems, and work with cutting-edge technology, we’d love to hear from you.