Client Activation Specialist
FR Executive/CadreJob Overview
Explore your future career đ
As part of the Operations Division, you will join the Customer Onboarding team. You will act as the operational backbone for our clients, during the acquisition pilots phase, ensuring their journey with Malt is seamless.
The mission of a Client activation Specialist is to ensure the successful and seamless operational launch of new client accounts during the acquisition pilots phase by managing initial company setup, onboarding hiring managers, coordinating financing and system integrations and preparing the account for smooth handover to the long-term customer administration teams.Explore your future career đ
As part of the Operations Division, you will join the Customer Onboarding team. You will act as the operational backbone for our clients, during the acquisition pilots phase, ensuring their journey with Malt is seamless.
The mission of a Client activation Specialist is to ensure the successful and seamless operational launch of new client accounts during the acquisition pilots phase by managing initial company setup, onboarding hiring managers, coordinating financing and system integrations and preparing the account for smooth handover to the long-term customer administration teams.Key responsibilities âš
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Support the client operations during acquisition pilots phase: set up companies so that Malt can operate the first staffings and projects, and onboard the hiring managers into using the platform, on the project management scope: validation of AR, PO management, renewals.
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Be accountable for the full client account set up, in coordination with the client and with Maltâs financing team; The Client Activation Specialist remains accountable for the correct client set up throughout the client lifecycle, not just the initial set up.
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Conduct product demos for clients
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Formalize the specific processes of the client in Notion (knowledge management)
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Be responsible for the hand over to the Global / Enterprise / Public / Managed SMB customer administrators
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Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently.
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Partner with Sales account executive (SAE) : Build strong collaboration with SAEs
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Scale processes : Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.
You will :
About you đ§âđ
- Experience: You have a background in Customer Experience Management, Operations, or Account Management with strong business acumen.
- Tech Stack: You are comfortable in a product-driven, marketplace environment and have a full command of CRM tools.
- Soft Skills: You possess excellent communication skills, conflict resolution techniques, and are comfortable managing stakeholders.
- Operational Mindset: You have a solid track record in conducting client interviews and product demos, as well as configuring CRM accounts, and you are passionate about process optimization.
- Languages: You speak French and English on a native level, Spanish and German are a plus.
How to join the mission? đ
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First call with Claudia Ferrand, our Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. . (30-45 minutes)
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Interview with your future manager, Marion Belhaimer, to delve into your experience and the specifics of the role. (45-60 minutes)
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Home assignment for you to complete, which will be evaluated by Marion Belhaimer + a Head of sales in order to assess your technical skills
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Final interview with Camille Maillard to discuss Maltâs long-term vision