Ecommerce Logistics Supervisor

About the role

• We are seeking an Ecommerce Logistics Supervisor to lead and coordinate the operational functions of our fast-paced and rapidly growing online retail division. This role serves as a key liaison between internal departments, customer service, and third-party fulfillment partners, ensuring the smooth execution of product launches, order fulfillment, and customer satisfaction. You will oversee the end-to-end execution of the ecommerce business—from inventory and fulfillment to customer support and marketing campaign integration. This role requires operational precision, digital savvy, and strategic insight.

What you'll do

Inbound Logistics & Vendor Coordination

• Manage the end-to-end inbound shipment process from vendor purchase order creation through to warehouse receipt confirmation.
• Track and reconcile all incoming shipments across domestic and international vendors, ensuring accurate quantities, DIMS, and documentation.
• Liaise directly with 3PLs to ensure timely warehouse receiving (WROs) and accurate inventory system updates.
• Monitor shipment tracking, delays, and discrepancies, escalating issues as needed to leadership or vendors.
• Collaborate with Manhead Production Department to communicate with vendors and ensure compliance with inbound requirements.

Backorder & Inventory Reporting

• Formulate and maintain the Backorder Report, tracking all out-of-stock SKUs, estimated arrival dates, vendor communication, and impact to customer orders.
• Collaborate with the Ecom Supervisors and Brand Managers to update store status and customer service messaging based on backorder insights.
• Identify patterns in backorders to improve forecasting and vendor communication processes.
• Oversee and fulfill urgent or last-minute artist comp requests, ensuring priority handling and same-day communication with the warehouse team.
• Create and maintain clear documentation and tracking of all artist comp shipments for internal auditing and reconciliation.

Data, Systems & Process Optimization

• Maintain and update inbound tracking dashboards to reflect real-time shipment statuses, WRO aging, and inventory transfers through Monday boards and workflows.
• Support the integration and synchronization of vendor shipments between our Ecommerce platform, 3PLs, and internal tracking documents.
• Create Excel-based tools and reports that provide visibility into inbound performance metrics.

Cross-Departmental Collaboration

• Partner closely with the Ecommerce, Accounting, and Customer Service and Production teams to ensure alignment on product availability, inbound timelines, and billing accuracy.
• Coordinate with Ecommerce Managers and Production to prioritize urgent product arrivals or relaunches based on campaign needs.

Qualifications

• 3–5 years experience in ecommerce operations, supply chain, or vendor coordination.
• Strong understanding of inbound shipping logistics and inventory receiving workflows.
• Experience with platforms such as Shopify, Monday, and Excel.
• Experience with 3PL (third-party logistics) providers of storage and fulfillment services
• Familiarity with backorder management and inbound inventory reporting.
• Diligent attention to detail and commitment to operational excellence
• Ability to adapt quickly to shifting priorities and solve problems in a fast-paced, entertainment-focused environment.