Service Coordinator - Acheson

Available shifts

• Afternoon Shift: Monday–Thursday, 3:30 PM – 2:00 AM (4x10 schedule)

Essential Duties & responsibilities include 

• Document repairs provided from multiple sources (EDVIR, walk-ups/ triage, email, technician findings, operations, maintenance software) and prioritize work accordingly.
• Maintain the local “Facility Planner” spreadsheet outlining daily workflow
• Prepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager
• Ensure all tasks are completed in Enrich with proper comments for each job line
• Ensure warranty claims are opened for all warrantable parts and/or repairs
• Work with Parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs
• Assist parts Dept in sourcing parts 
• Ensure part cores are returned for proper credit
• Close completed work orders after review
• Works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to the required shop
• Driver & Customer Relations