Customer Support Associate

The Role

We're looking for a Customer Support Associate who genuinely enjoys helping people and isn't afraid to have a little fun doing it. You'll be the voice (and fingers) behind our customer experience — handling phone calls, live chats, and emails for our eCommerce store. You'll get to know our products inside and out, solve problems creatively, and make customers feel like they're being taken care of by someone who actually cares.

This role reports to the Customer Service Manager and is based in-person at our office.

What You'll Do

• Handle customer inquiries via phone, chat, and email with speed and personality
• Become a product and policy expert — our catalog is deep, and our customers have questions
• Meet weekly performance goals while maintaining a high-quality customer experience
• Find creative solutions that leave customers genuinely impressed

What We're Looking For

• Comfortable navigating web-based tools and apps
• Self-motivated, organized, and able to manage your time without someone looking over your shoulder
• Detail-oriented and dependable — you follow through
• A great communicator who works well with a team
• Shopify and/or Mac experience is a bonus, but not required

Bonus Points If You...

• Have a sense of humor (witty banter is highly encouraged)
• Aren't afraid to make mistakes — as long as you learn from them
• Have prior customer service or eCommerce experience

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with matching
• Paid time off and paid holidays
• FSA