Crew Account Growth Associate

The Crew Account Associate ensures that e-wallet orders are inspected and processed accurately and in line with regulations in order to issue and deliver the e-wallet account and card to the users in a timely manner. As well as, assisting the business with effective commercial support related to e-Wallet customer accounts and operational processes across MarTrust.

Key Responsibilities:

• Assist crew and corporate clients with crew onboarding, e-wallet setup and card creation/shipping
• Coordinate with clients and internal parties on operational matters
• Handle customer inquiries and FAQs, escalating or resolving issues as needed
• Conduct e-wallet webinars and client visits to support customers as require
• Support the Commercial and Sales teams with customer-related questions
• Operational Support:
• Process e-wallet creation & card orders by collecting and accurate screening of user documents
• Assist with operational tasks and serve as a link between internal departments to resolve issues
• Collect documents based on standard operating instructions
• Reporting, Data & Improvement:
• Analyze customer behavior or data to identify needs and suggest improvements
• Proactively identify and suggest continuous improvement ideas

Requirements

• Bachelor’s degree preferred.
• Minimum of 2 years of experience in account management, business process operations, customer support, within the maritime, shipping, crew management or BPO sectors.
• Proven track record of meeting or exceeding KPI targets.
• Strong interpersonal and communication skills, with the ability to present effectively to clients and stakeholders.
• Analytical mindset with a focus on data-driven decision making.
• Familiarity with industry practices, regulations, and emerging trends in crew management services, an advantage.
• Intermediate level knowledge in Microsoft Excel is required.
• Understanding of the Payment and financial service industry (advantage)
• Ability to collaborate in a team-based environment across functional disciplines and lines of business
• Strong analytical, problem-solving and organisational skills and the ability to manage several simultaneous task

Benefits

• Competitive Salary and Bonus: We reward your expertise and contributions.
• Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
• Marcura Wellness Zone: We value your work-life balance and well-being.
• Global Opportunities: Be part of an ambitious, expanding company with a local touch.
• Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.