Retail Operations Admin Assistant

You will be responsible for: 

• Managing and responding to donor communications.
• Record and respond to written returns. 
• Manage and update gift aid donor database accurately and effectively.
• Maintaining records and systems in accordance with the requirements of the retail team, including SharePoint and Vantage, to ensure efficient management of information
• Building and maintaining relationships both with external and internal stakeholders. 

Key Criteria:

• Excellent Organisational Skills with Attention to detail
• Excellent written and verbal communications skills
• Ability to organise own workload to meet changing deadlines
• Responsible and reliable, with the ability to work without supervision
• Comprehensive knowledge of Microsoft packages, word, excel, PowerPoint, Email, and internet
• Emotional intelligence and creative problem solver
• Willingness to work as part of a team to achieve common goals