Hub Coordinator - Midlands

Your role in our mission

Are you a compassionate, organised and customer-focused individual who would like to play an important role in supporting vital end-of-life care services? We have an exciting opportunity for a Hub Coordinator to join our Midlands team. In this role, you will help ensure our nurses and healthcare assistants can provide timely, coordinated care and emotional support to people in their own homes.

As a key member of the coordination hub, you will act as a first point of contact for Marie Curie services across the region. You will manage referrals, coordinate and book care, respond to enquiries with sensitivity and professionalism, and maintain accurate information across our operational and clinical systems.

Job structure: Permanent, full-time, 37.5 hours per week

Shifts: Between 08:00 and 22:00, typically either 08:00–16:00 or 14:00–22:00

Working days: Monday to Sunday, including bank holidays

Salary: Marie Curie Clinical Pay Scale Band 2: £25,272 per annum, plus generous enhanced pay for weekends and bank holidays

Location: Hybrid role, working remotely and on-site at the West Midlands Hospice

What you will be doing

• Coordinate and support the referral process from GPs, hospitals, district nurses, companions and other healthcare professionals.
• Respond to incoming referrals and enquiries by phone and email, ensuring people receive a helpful, professional and compassionate service.
• Manage shared mailboxes and accurately record information across key operational and clinical systems.
• Book and coordinate visits for patients and families, helping to ensure care is arranged in a timely and organised way.
• Work closely with senior nurses, healthcare assistants and wider colleagues to support safe and effective care delivery across the Midlands.
• Handle a variety of calls with sensitivity, remaining calm and focused in busy or emotionally challenging situations.
• Responsibilities will also include providing virtual out of hours support to services across England.

What we are looking for

• Experience in a customer service or call handling role, with the ability to respond to enquiries in a calm, professional and helpful way.
• Confident using Microsoft Office and working across multiple systems, with strong attention to detail when recording and updating information.
• Excellent organisational skills, with the ability to prioritise tasks, manage competing demands and work effectively in a busy environment.
• A compassionate and empathetic approach, with the confidence to support people who may be experiencing difficult or emotional situations.
• A resilient team player who can work collaboratively with colleagues while also using initiative when working independently.
• An understanding of healthcare, community services or care coordination would be helpful, but is not essential.

What's in it for you:

• Annual leave allowance - 27days plus 8 public holidays
• Competitive Policy for parental/sick Leave   
• Marie Curie Contributary Pension Scheme 
• Continuous Professional development (Marie Curie supports and encourages personal and professional development) 
• Industry leading training programmes 

Marie Curie Benefits Package:  

• Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)  
• Season ticket loan, cycle-to-work scheme, and other employee benefits.
• Life assurance and access to Marie Curie’s Benefit-Hub Discount Scheme.
• Help with eyecare cost (T & C’s apply)   
• 15% discount in Marie Curie shops
• Entitled to Marie Curie Blue Light Card   
• Life assurance

To view the job description, please click here

Application Process

• Closing date for applications: 9-August-2026
• As part of your online application, you will be asked for a CV.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. 
• Interviews: Expected to take place on 12 and 13 August

For further information or to arrange an informal chat please contact  [email protected]