Strategy and Operations Associate
Job Overview
About Marshmallow
We exist to make migration easy.
A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.
A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.
If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.
Move our mission, and your career, forward.
Strategy & Operations Associate
About Marshmallow
We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.
How We Work
We exist to make migration easy.
A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.
A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.
Move our mission, and your career, forward.
We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.
Strategy & Operations at Marshmallow
As a Strategy & Operations Associate, you’ll work closely with the Chief of Staff to the CEO, the CEO and senior leadership on Marshmallow’s most critical challenges. One week you might be redesigning how our Operations teams deliver world-class service at scale, the next building the infrastructure that allows us to launch new products and push the boundaries of what’s possible in insurtech/fintech.
This isn’t a role for bystanders, it’s for builders. You’ll be in the room where the toughest decisions are made, and out on the floor making sure change sticks. From operational transformation projects that drive efficiency, to building scalable systems that support our rapid growth, you’ll be at the centre of it all.
Joining Special Projects means joining Marshmallow’s internal strike team — the trusted group that tackles our hardest problems and unlocks our biggest opportunities. You’ll have the chance to leave a lasting mark on how we run and grow the business, and to cement Marshmallow as the number one choice for newcomers to the UK.
What you will be doing:
Leading high-impact transformation projects across Operations, from diagnosis through to execution
Designing and rolling out initiatives that improve efficiency, customer experience, and unit economics
Partnering with Operations leadership to set priorities, build playbooks, and embed best practice
Creating data-driven frameworks and KPIs to track operational performance and inform decisions
Working cross-functionally with Product, Engineering, and Commercial to ensure solutions are scalable and tech-enabled
Acting as a thought partner to the CEO and Chief of Staff on Marshmallow’s biggest operational challenges
Who you are:
Background: 2-4 years at a top-tier consultancy or investment bank; MBA strongly preferred; or
High-growth startups or big tech, with experience in Transformation, Special Projects, Strategy focused on operational execution,
Highly analytical and numerate, confident with models, dashboards, and KPIs - quantitative degree preferred
SQL skills/background highly desirable, to enable you to interrogate data directly and build robust insights
Prior experience in fintech and insurance is beneficial but not a deal breaker
A structured problem-solver who can cut through ambiguity and design clear action plans
Execution-driven: you enjoy rolling up your sleeves and making change happen
A change agent who can influence and align senior stakeholders.
Thrives in a fast-paced, entrepreneurial environment and enjoys building from scratch
An exceptional communicator who inspires confidence across all levels.
Passionate About Social Impact: A genuine interest in Marshmallow's mission to support migrants and underserved communities
What you’ll gain:
High visibility and direct impact working alongside the CEO, Chief of Staff, and senior leadership
The opportunity to shape the future of Marshmallow’s operations and play a pivotal role in scaling the business
Exposure to the full spectrum of challenges in a high-growth tech scale-up
Competitive compensation package
A collaborative, mission-driven culture where ambitious people thrive
Our process
We break it up into the below main stages:
Initial screening call with Tech Talent Acquisition team (30 mins)
Past Experience interview (45 minutes)
In-person case studies, including a data task with the team (1.5 hours)
CEO interview (30/60 mins)
Other information for application form:
Require >50% office attendance in London (3-5 days per week), not suitable for fully remote candidates
Everyone belongs at Marshmallow
At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.
We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.
We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
Recruitment privacy policy
We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.