PATIENT CARE COORDINATOR

Highlights

Summary

As part of Martin Bionics Clinical Care, the Patient Care Coordinator is responsible for providing best in class customer service to patients, family members, and fellow team members both in-person and over the phone. Primary duties include communicating directly with patients, scheduling, greeting, and checking patients in and out, facilities management, and answering in-bound calls.

Primary Duties

• Answers incoming calls in a professional and courteous manner, promptly responding to requests/inquiries or directing/triaging calls for clinical personnel.
• Greets patients and visitors in a welcoming and helpful manner.
• Obtains patient demographic information and accurately enters/updates EHR
• Schedules patient appointments, confirms future appointments, and ensures that all required follow-up is complete.
• Performs pre-visit chart audit reviewing for required documents/plan of care requirements.
• Explains insurance requirements (prescription, PCP appointment, delivery receipts, etc.) to patients/families and tracks to completion making follow-up outreach as needed.
• Maintains a clean, orderly, and safe environment for patients and visitors. Follows infection control safety guidelines. Prepares treatment rooms and patient care areas.
• Collects documentation and patient payments.
• Documents all patient related activity in EHR/CRM in an accurate, thorough, and timely manner.
• Receives and distributes incoming mail.
• Processes checks delivered to office.
• Provides administrative support to the Clinic as needed.
• All other job duties as assigned.

Characteristics of the Ideal Candidate

• Analytical - Creative, problem-solving ability.
• Articulate - Both verbally and in writing.
• Collaborative - Constructively workshop solutions to problems with others. Team player.
• Curious - Willingness to learn and ask thoughtful questions.
• Flexible - Resilience in a fast-paced, changing environment.
• Interpersonal - Able to empathize with customers and team members.
• Motivated - Independently takes initiative and proposes solutions. Self-starter.
• Organized - Attentive to detail.

Department Structure

• Clinic Manager
• • Prosthetist
  • Prosthetic Technician(s)
  • Patient Care Coordinator(s)
  • Patient Advocate(s)

Qualifications

• High school diploma or equivalent; Associate/Bachelor’s degree a plus.
• 1 year prior medical office experience.
• O&P knowledge and experience a plus
• At least 2 years of computer and office equipment experience including e-mail, automated billing systems, facsimile machines, calculator, copiers, etc.
• Proficient in Microsoft Office Suite.

Evaluation

• Regular, informal one-on-one meetings with supervisor for bi-directional feedback
• Formal performance review to take place annually

Physical Demands

• Prolonged periods of working on a computer
• Extended periods of sitting and standing
• Typical medical practice administrative duties

Benefits

• Comprehensive health, dental, and vision insurance plans, including generous employer contribution to health insurance premium
• 3-weeks paid time off (PTO)
• 11 paid holidays annually, including 2 floating holidays
• 401(k) retirement plan with 3% company match
• Company provided short-term disability insurance, plus option for supplemental short-term and long-term disability insurance
• Life insurance