Sr. Manager U.S. Customs Import & Export

The Opportunity: 

As our Sr. U.S. Customs Import & Export Manager, you will lead and oversee Mattel’s U.S. Customs Import & Export operations, ensuring full compliance with U.S. Customs and Border Protection (CBP) regulations and other applicable government agency requirements. This role plays a critical part in protecting the company’s regulatory standing while enabling efficient and compliant cross-border trade operations.

You will be responsible for leading and developing the Customs compliance team, setting clear performance expectations, and driving accountability across key compliance metrics. This includes oversight of import and export transactions, customs documentation accuracy, tariff classifications, valuation, country of origin determinations, and trade program eligibility. You will also conduct audits and reviews to strengthen internal controls and mitigate risk.

In close partnership with Logistics, Supply Chain, Legal, Finance, and external customs brokers, you will ensure alignment between regulatory compliance and operational efficiency. Additionally, you will coach and develop team members to build deep subject matter expertise in tariff classification, CTPAT, FTZ, drawback, and other trade compliance programs—fostering a culture of continuous improvement and operational excellence.

What Your Impact Will Be: 

• Manage AOP, plan, achievement and deviation analysis.
• Actively participates on annual carriers bids for Ocean, Drayage, Land and Air.
• Provide reporting (departmental, financial, etc.) & data analysis on an ad-hoc level for upper management.
• Develop and monitor department KPIs for delivery performance, customs compliance metrics, EDI data & quality (Infor/GT Nexus), etc.
• Assess HTS classification/duty on new lines of product applying GRIs & current CBP guidelines.
• Maintain Part Master to keep current with latest rulings & announcements from CBP.
• Develop tools to bring visibility to potential issues & service failures for both our vendors, as well internally as a department.
• Partner with Global Security to oversee the CTPAT compliance program.
• Lead the Import Self-Assessment (ISA) compliance program and related compliance governance requirements.
• Consistently strive to innovate & streamline department tasks by collaborating with fellow employees & outside departments.