QA Manager, Digital Games

The Opportunity: 

We’re looking for a QA Manager to own release confidence and quality outcomes across a portfolio of digital game titles developed with external studios and validated by specialist QA and localization partners. With a strong focus on mobile free-to-play (F2P) games, this is a publishing-side leadership role that manages quality strategy, risk management, partner accountability, and scalable QA operations—so players get stable, polished experiences at launch and throughout LiveOps. 

What Your Impact Will Be: 

• Establish QA process within the publishing workflow: Partner with internal Publishing Platform and Core Team leads to integrate vendor QA processes into the production and release workflow. 

• Own quality strategy and signals: Define quality standards, test strategies, KPIs/metrics, and reporting that guide prioritization and drive change across teams and partners. 

• Lead release readiness: Establish quality gates, exit criteria, and go/no-go recommendations for launches, updates, and hotfixes—balancing scope, timing, and acceptable risk without becoming a bottleneck. 

• Manage partners and vendors: Define QA deliverables, SLAs, and success KPIs with vendor partners; oversee performance reporting, capacity planning, turnaround times, test coverage accuracy, and issue escalation paths; conduct regular vendor performance reviews and continuous improvement initiatives to optimize cost, quality, and time-to-market. 

• Run defect triage and escalation: Enforce defect quality standards, severity frameworks, and escalation paths; ensure fixes are verified, regression-safe, and communicated clearly to stakeholders. 

• Scale QA operations: Implement reusable test plans, checklists, bug taxonomy, device/OS coverage strategy, and continuous improvement rhythms (reviews, audits, corrective actions). 

• Champion LiveOps quality: Support fast, safe release cadence with post-release validation, incident support, and learnings/root-cause analysis that reduce repeat issues. 

• Support App Store submissions: Partner on submission readiness (checklists, technical compliance/disclosures, signing/build variants) and coordinate rapid response to first-party feedback to keep releases on track.