Senior Manager/Tower Lead for India-Infrastructure & Operations

What Your Impact Will Be: 

Leadership and Team Management:

• Lead, mentor, and develop a team of infrastructure operations engineers and specialists.
• Foster a collaborative, high-performing, and results-oriented team culture.
• Set clear performance expectations, provide regular feedback, and conduct performance reviews.
• Manage team schedules, on-call rotations, and ensure adequate staffing levels.
• Identify training and development needs within the team.

Infrastructure Operations and Maintenance:

• Oversee the day-to-day operations, maintenance, and monitoring of all IT infrastructure components (servers, storage, network, firewalls, load balancers, etc.).
• Ensure high availability, performance, and stability of critical systems and services.
• Implement and enforce ITIL best practices for incident, problem, change, and configuration management.
• Develop and maintain comprehensive documentation for infrastructure configurations, processes, and procedures.
• Manage and optimize backup, recovery, and disaster recovery processes.
• Collaborate with Design, Engineering, Capacity, Strategy, Security and Application teams

Cloud Infrastructure Management:

• Manage and optimize our cloud infrastructure (e.g., AWS, Azure, GCP) for performance, cost-efficiency, and security.
• Implement and maintain cloud monitoring and alerting systems.
• Ensure compliance with cloud security policies and best practices.

Security and Compliance:

• Collaborate with the security team to implement and maintain security policies and procedures for the infrastructure.
• Ensure compliance with relevant industry regulations and standards (e.g., SOC 2, SOCr, NIST, RAP and PCI).
• Participate in security audits and implement remediation plans.

Collaboration and Communication:

• Collaborate effectively with other IT teams (e.g., development, security, support) and business stakeholders.
• Communicate clearly and concisely with technical and non-technical audiences regarding infrastructure status, incidents, and projects.
• Participate in strategic planning and contribute to the development of IT roadmaps.

Problem Solving and Incident Management:

• Lead the resolution of complex infrastructure issues and outages.
• Conduct root cause analysis and implement preventative measures.
• Develop and maintain incident response plans.

Continuous Improvement:

• Identify opportunities for process improvement and automation within infrastructure operations.
• Implement solutions to enhance efficiency, reliability, and scalability.
• Stay current with emerging technologies and industry trends.

Technical Expertise:

• Strong technical expertise across a broad range of infrastructure technologies, including:
  • Server operating systems (Windows Server, Linux)
  • Networking (TCP/IP, DNS, DHCP, routing, switching, firewalls, VPN)
  • Storage solutions (EMC, iSilon, SAN, NAS)
  • Virtualization technologies (VMware, NSX)
  • Cloud platforms (AWS, Azure, GCP) – deep understanding of at least one is required.
  • Monitoring and alerting tools (e.g., SolarWinds, Nagios, SCOM, CloudWatch, Azure Monitor)
  • Automation tools (e.g., Ansible, Chef, Puppet, scripting languages like Python, PowerShell)
  • Collaboration tools (O365, Zoom, Teams)
  • Database management (Oracle, OCI, MsSQL, MySQL)
• Proven ability to lead and motivate technical teams.
• Excellent problem-solving and analytical skills.