Communications & Training Specialist – Business Enablement

Key Responsibilities: 

Communications: 

• Draft and distribute internal IT communications related to new software rollouts, enhancements, and operational updates. 

• Write clear, engaging content for our company intranet to keep employees informed about key IT initiatives. 

• Ensure consistency in tone, messaging, and branding across all IT communications. 

Training & Enablement: 

• Design and develop training materials, including videos, interactive modules, and job aids for the LMS. 

• Translate technical concepts into simple, user-friendly training for business users. 

• Track and evaluate training effectiveness and user engagement. 

Project Planning & Execution: 

• Support planning, scheduling, and delivery of communication and training milestones. 

• Coordinate with global stakeholders to align communication timing with broader initiatives. 

• Manage feedback loops and revise materials as needed based on user input and pilot feedback. 

AI & Multimedia Content Creation: 

• Leverage AI tools like ChatGPT, text-to-video, and voice generation to enhance communication and training experiences. 

• Experiment with and adopt emerging tools to scale content creation and localization. 

• Collaborate with designers or media partners when needed to produce polished assets.