Sr Software Engineer - Salesforce

Overview

We are seeking a highly skilled Sr. Software Engineer to provide expert-level support for our Salesforce Consumer Goods (CG) Cloud platform, with a particular focus on Trade Promotion Management and Key Account Management modules. In this support-focused role, you will ensure the ongoing smooth operation, troubleshooting, and optimization of the TPM & KAM application. This role reports to the application lead.

Key Responsibilities:

• Provide hands-on development support for incident resolution, break-fix efforts, and system enhancements related to the Salesforce TPM & KAM application.
• Analyze and troubleshoot issues reported by global business teams, delivering timely resolutions in line with SLA requirements.
• Act as the primary point of contact for escalated support tickets and investigate and resolve issues related to TPM & KAM functionality.
• Collaborate with business analysts and global stakeholders to gather, clarify, and refine requirements for new features or process improvements.
• Participate in the full development lifecycle, including estimation, technical design, development, code reviews, testing, deployment, and post-deployment support.
• Perform system maintenance activities such as routine updates, patches, and configuration changes to ensure seamless application performance.
• Monitor and evaluate system performance, identifying issues and opportunities for optimization and long-term stability.
• Troubleshoot and resolve data integrity issues, working with cross-functional teams to identify root causes and implement corrective actions.
• Support and troubleshoot integrations with external systems (e.g., ERP, TPM tools, analytics platforms) related to the TPP application.
• Stay up to date with Salesforce releases, applying relevant updates and patches to maintain system currency.
• Document support processes, known issues, and solutions in the knowledge base for training and reference purposes.