Sr Software Engineer - Salesforce

Job Title: Salesforce Developer - Global Consumer Services

Location: Hyderabad, India

Job Summary: We are seeking a skilled Salesforce Developer with a strong focus on Service Cloud to design, develop, and support Salesforce solutions that enable world-class customer service experiences. This role will be hands-on, contributing to enhancements, integration, and application support across Salesforce Service Cloud and related platforms. The ideal candidate combines solid technical expertise with a practical, solution-oriented mindset and enjoys collaborating with global teams.

Key Responsibilities:

Salesforce Development & Configuration

• Design, develop, test, and deploy scalable Salesforce solutions with a primary focus on Service Cloud capabilities.
• Build high-quality custom functionality using Apex (classes, triggers), Lightning Web Components (LWC), Visualforce, and Salesforce Flows, following platform best practices and coding standards.
• Configure and customize Salesforce features including custom objects, fields, record types, page layouts, validation rules, profiles, permission sets, and sharing rules to support complex service processes.
• Develop automation using Flows, Process Builder (where applicable), and Apex to streamline service workflows, reduce manual effort, and improve data accuracy.
• Ensure all configurations and customizations adhere to Salesforce security and compliance standards, including field-level security, object-level access, and data visibility rules.
• Participate in code reviews and configuration reviews to ensure solution quality, performance optimization, and long-term maintainability.

Application Support & Enhancements

• Participate in release management activities including sandbox management, deployments, and post-release validation.
• Ensure solutions follow Salesforce best practices, security standards, and governance guidelines.

Collaboration & Delivery

• Work closely with business analysts, product owners, architects, and QA teams to translate business requirements into technical solutions.
• Participate in technical design discussions and contribute to solution documentation.
• Collaborate with offshore and onshore teams to ensure timely delivery and alignment across time zones.