SNOW App Support

We are seeking a highly experienced ServiceNow Technical Lead with strong expertise to lead our development team, design and automate solutions, implement predictive intelligence and Agentic AI.

The ideal candidate will play a key role in defining architecture, designing data models, delivering scalable solutions, and guiding developers while working closely with clients and stakeholders.

Your key responsibilities:

1. Lead a team of ServiceNow specialists on development projects and BAU activities.
2. Design and develop workflows to expand automation, implement integrations and solve technical Debts.
3. Provide technical coaching and mentoring to junior developers.
4. Translate client requirements into workable solutions, including creating architecture design documentation and ServiceNow roadmaps.
5. Create and maintain platform implementation roadmaps while providing hands-on support for detailed design and implementation.
6. Collaborate with functional analysts, solution architects, and delivery managers to deliver high-quality ServiceNow solutions. 

Skills and attributes for success:

• Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).
• Overall 7+ years of hands-on experience with the ServiceNow platform, including solution design and implementation.
• In-depth knowledge of ServiceNow Features:

  Flow Designer, Integration Hub, Workspaces, Now Assist, Predictive Intelligence, and AI Agents and Proficiency in CSDM framework.

• Ability to build strong, credible relationships with both business and technical stakeholders.

Preferred:

 ServiceNow certifications (e.g., CSA, CAD, CIS)

What we are looking for

• Highly motivated individuals with relevant experience, problem-solving skills and the ability to prioritize workloads in a rapidly changing industry.