American Girl Seasonal Bilingual Department Assistant: First Shift

The Opportunity: 

American Girl is seeking a professional, organized, and customer-focused Seasonal Bilingual Department Assistant to support administrative operations at our DeForest Distribution Center during our peak business season. This position serves as a key point of contact for employees, visitors, vendors, and business partners while providing administrative support to Distribution Center leadership and team members.

This is a temporary seasonal position expected to begin in November and conclude in late December, based on business needs. The schedule is Monday through Friday from 7:00 a.m. to 3:30 p.m.; however, hours may extend beyond the regular shift, and occasional weekend work may be required to support operational demands during the peak season.

Responsibilities

• Provide administrative support to Distribution Center employees and the management team to ensure efficient day-to-day operations.
• Greet visitors, vendors, and guests in a professional manner and direct them appropriately.
• Answer, screen, and route incoming phone calls to the appropriate individual or department, ensuring messages are communicated accurately and promptly.
• Exhibit professional and courteous communication in person, over the phone, and through email.
• Maintain facility security by following established visitor management and safety procedures.
• Create, maintain, and organize Distribution Center records, files, and documentation.
• Prepare, maintain, and update miscellaneous reports, spreadsheets, and tracking documents.
• Collate, sort, and distribute incoming mail and packages.
• Coordinate office and facility supply orders and maintain adequate inventory levels.
• Ensure the reception area and other administrative workspaces remain organized and presentable.
• Assist with special projects, employee communications, and other administrative duties as assigned.
• Maintain the highest level of confidentiality when handling employee, operational, financial, and business-related information.
• Support a positive and professional environment for employees, visitors, and business partners.