Shop Manager, Bertoua

Maviance PLC is a fast-growing digital financial service provider and technology consulting company. Maviance PLC is part of the Maviance Group which consists of daughter companies in Germany, France and the UK. Maviance Group is specialized in delivering customized solutions and value-added services as well as industry specific web and mobile solutions for telecom, utilities and financial institutions, businesses and governments, with a key focus in emerging economies

Maviance PLC as a fintech develops, operates and grows a technological platform that focuses on increasing and facilitating access to digital financial services (including bill & payment aggregation, retail payments, agent banking, corporate & bulk payments) to people, companies and government entities of all income level across Cameroon.

Maviance PLC is engaging in its expansion phase in Cameroon and within the CEMAC (Central African) region with the goal of establishing the company as the #1 leading player in the Fintech and Digital Financial space.

To accompany us in this light, we are looking for an energetic and results-driven Shop Manager who shall be responsible for ensuring the smooth, profitable, and compliant operation of our retail shop. The mission of the ideal candidate shall be to coordinate the sales of kits and resubscriptions, provide daily, weekly and monthly report on the shop, activate all the sales done by our foot soldiers and the shop sellers, ensure good quality in terms of kits installation (Meet service plus target) and provide daily report on the stock situation. The chosen candidate shall report to the Head of Agent Network. Also, candidate must be based in Bertoua.

Key Responsibilities but not limited to:

Operations Management

• Oversee day-to-day shop operations, including opening/closing procedures, cash handling, and inventory control.
• Ensure a clean, safe, and welcoming store environment that aligns with brand standards.
• Monitor and maintain visual merchandising, signage, and product displays.

Sales & Customer Experience

• Drive sales targets and Upsell/Cross-sell opportunities to boost revenue.
• Deliver exceptional customer service, resolve complaints, and build strong customer relationships.
• Train, motivate, and supervise shop staff to achieve performance goals.

Product & Inventory

• Manage stock levels, ordering, receiving, and cycle counts.
• Conduct regular stock audits and coordinate with supply chain to minimize shrinkage.
• Ensure accurate POS transactions and reconcile end-of-day figures.

People & Leadership

• Onboard, and develop shop staff, conduct performance reviews.
• Create a positive team culture, provide feedback, and manage leave and attendance.
• Coordinate with field and regional teams for support and compliance.

Compliance & Security

• Ensure adherence to company policies, security procedures, and regulatory requirements.
• Implement anti-fraud measures and safeguard sensitive financial information.

Analytics & Reporting

• Track key performance indicators (KPIs) such as sales per square foot, conversion rate, average order value, and inventory turnover.
• Prepare regular reports for the Head of Agent Network and propose action-plans.

Requirements

• BTS or HND in sales, Management, Marketing or any related field
• Mastery of Microsoft office (Word, excel, Powerpoint)
• Fluent in English and French
• At least 1 year of sales experience in electronics retail stores
• Interest in fintech, digital payments, or financial innovation.
• Strong analytical, organizational, and communication skills.
• Ability to thrive in a tech-driven, fast-paced environment.
• High attention to details and a proactive, problem-solving attitude.

Benefits

• Competitive salary commensurate with experience.
• Health Insurance coverage and complimentary insurance plan.
• Opportunities for professional development and growth within a dynamic and innovative company.
• Collaborative work environment that values teamwork, creativity, and excellence.
• A great opportunity to work closely with Department Heads, across various teams and contribute to the success of a leading FinTech organization.