Support Engineer Internship (f/m/x)
internship student_collegeJob Overview
HEY THERE!
We are Mercedes-Benz.io. Our mission is to ignite and build the digital solutions for Mercedes-Benz by forming a tribe of digital enthusiasts that drive Mercedes-Benz digital future.
We don’t care about your shoes, as long as you are wearing the right attitude. At Mercedes-Benz.io we walk the talk and make things happen. We do not digitize for the sake of being digital but for a better tomorrow for our customers. That’s not our job; it’s our passion. Therefore, we love to reflect and challenge everything – the status quo, Mercedes-Benz, and ourselves. We share the same beliefs and stand up for each other and this is why we hire unique people to join our Tribe of digital enthusiasts.
IN THIS ROLE YOU WILL
You’ll gain hands-on experience from day one and be encouraged to contribute ideas, take ownership of tasks, and support data-driven decision-making through reliable insights that are used at scale. English is our working language, and you will work closely with experienced analysts and engineers in a collaborative team environment.
This is a 6‑month paid internship focused on practical experience, learning on the job, and close collaboration with the team.
AS A SUPPORT ENGINEER YOU WILL
Support the effective front‑ and back‑end functionality of applications, working across the full stack with guidance from experienced engineers
Assist in managing application configuration items to ensure continuous and synchronised functionality
Collaborate closely with the Service Desk to support 2nd and 3rd level support activities under supervision
Participate in incident management activities by helping with troubleshooting, gathering information, and supporting root‑cause analysis and workarounds
Learn how to perform technical triage by analysing incoming issues and routing them effectively to the right teams
Assist in investigating issues using logs, dashboards, and basic monitoring tools
Help prepare relevant context, logs, and data when issues need to be escalated to engineering or platform teams