Senior Manager, Performance Data Analytics

You will join the Technology Performance team within Global Technology Strategy, Planning and Performance.

Our mission is to make delicious feel-good moments easy for everyone, this is an exciting opportunity for an experienced data analyst to have a real impact upon thousands of customers in thousands of restaurants every day.  

Our purpose is to improve how we deploy, run and adopt technology through data-driven insights.

Our strategy is to:

1. Ensure KPIs are accessible, usable and credible.
2. Deep-dive insights from new and existing datasets.
3. Align on data use and continuous improvement.

For example, developing a novel approach to quantifying the availability of restaurant technology, or measuring the efficacy of new software features; using this to identify opportunities and drive strategic decisions.

Must have experience with the following:

• Deep-dive insights from new and existing datasets.
• Interrogating data, identifying insights and building strategies to unlock business value. 
• Ensure these strategies are communicated effectively with our partners (internal and external)
• Creating succinct, impactful and evidence-based insights that drives outcomes
• Promote the function and share key insights and results with a variety of internal business stakeholders and broader audiences using data visualization, reporting and dashboard technologies. 
• Experience answering difficult questions and presenting these insights to senior leaders, to drive change, likely via PowerPoint style presentations. 
• Experience of driving business and cultural change that delivered defined and pre-determined value/benefits. 
• Ability to influence market and global partners to bring them round to your point of view. 
• A positive curious mind set, confidence, self-motivation, and logical problem solver. 
• Significant experience working with large data sets/statistics in real world situations, recognizing insights and communicating these to senior leaders to drive business value.
• Significant technical experience of manipulating, analysing and visualizing data.
• Experience supporting others with delivery of their analytical workload.

Your key accountabilities

Grow the Technology Performance team through creating new insights and driving change:

• Develop bold, coherent, globally aligned strategies that measure and improve the performance of our technology.
• Define appropriate measures/KPIs and support the identification of appropriate data sources.
• Interrogate data, identify insights and build strategies to unlock business value.
• Ensure these strategies are communicated effectively with our partners (internal and external).
• Sharing best practice with Market, Segment and Corporate teams.
• Build data products such as PowerBI/Tableau dashboards and Python/SQL data pipelines and/or act in a product owner capacity with partners to deliver these capabilities.

Success Measures include:

• Creating succinct, impactful and evidence-based insights that drives outcomes
• A measurable improvement in Technology Performance (e.g. restaurant stability and hardware compliance).
• Promote the function and share key insights and results with a variety of internal business stakeholders and broader audiences using data visualization, reporting and dashboard technologies.
• Manage a transparent backlog of work and prioritize competing demands effectively.
• Partner with Market technology teams, and Global engineering, data and architecture teams to support specific project deliverables where necessary.
• Share our best practices with our Global colleagues and importantly, ensure we are identifying and implement best practices already applied elsewhere.

Contributing to our team culture:

• Support the team Director with recruitment, motivation and recognition.
• Identify development opportunities in more junior team members.
• Identify means to create more simplified ways of working for the team by helping more junior team members to better prioritise tasks and say ‘no’ to appropriate activities.
• Provide opportunities for team members to share their knowledge with broader audiences.

About you

Your skills / knowledge:

• Experience answering difficult questions and presenting these insights to senior leaders, to drive change, likely via PowerPoint style presentations.
• Experience building dashboard and reports using PowerBI and/or Tableau.  Python knowledge is a plus.
• Experience of driving business and cultural change that delivered defined and pre-determined value/benefits.
• Ability to influence market and global partners to bring them round to your point of view.
• A positive curious mind set, confidence, self-motivation, and logical problem solver.
• Innovative and learning mind-set and is out to provide value for global technology business partners.
• Ability to work as part of an Agile team, communicate progress daily and regularly present at different levels.
• Strong interpersonal skills with proven record in fast paced and quick changing environment.
• Strong communication skills including prioritizing, problem solving and interpersonal relationship.
• Comfortable with making recommendations to internal and external stakeholders in a global environment.
• Experience in basic change management including but not limited to trainings and workshops.
• Ability to apply a simple approach to complex problem solving.
• Feel comfortable working in a virtual environment where the team is spread over different locations.
• Knowledge of retail and digital technologies is a plus.