Director, Training

The Director of Training supports all operational and leadership training needs, ensuring team members are receiving exceptional training.  As a people leader, their team is responsible for needs assessment, design, development, and delivery of employee learning and leadership development including overall program management. They ensure consistency in the delivery and application of training standards across the business and oversees the planning and prioritization of training requirements. In partnership with key stakeholders, they develop new training programs and initiatives, ensuring these programs and initiatives are consistent with the business strategies, objectives, and needs.

This Director will collaborate with senior leadership, HR, station leadership, quality control, customer airlines, airport authorities, regulatory agencies, and others. This senior leader will build and champion learning initiatives across a fast-paced, dynamic, and rapidly growing environment.

Key Responsibilities

• Provide oversight and support for all operational training areas including ramp, fleet, customer service, mobility, airport operations and facility/equipment.
• Lead the strategy, development and implementation of leadership learning programs within the organization including creating a comprehensive, dynamic, and scalable workplan.
• Provide direct leadership to the training delivery and development team, including team member coaching and mentoring.
• Work in partnership with the safety and quality control team to ensure team members are being adequately prepared to be safe and successful in the operation. Utilize feedback and audit data to continually improve the operational training program.
• Develop positive relationships with key stakeholders, to ensure training expectations are met, to identify solutions that support business growth and to reinforcing our commitment to safety and operational excellence.
• Develop assessment tools to measure and monitor effectiveness of training to ensure appropriate impact and effectiveness of learning programs and materials while ensuring consistency, accuracy, quality, and transfer of knowledge.
• Track all training records and develop dashboard reporting for all levels in the business.
• Continually analyze business needs and consult other departments on solutions for their immediate and future needs.
• Drive innovative approaches to learning and development through industry insights and innovative adoption of best practices.
• Analyzing internal data to provide insights/recommendations regarding root cause, gaps, and focus areas in partnership with Human Resources, Operations, and Safety.
• Develop and deploy highly visible learning programs that improve leaders' abilities to build high-performing teams and drive organizational performance.
• Foster an inclusive, engaging and high-performance culture that demonstrates McGee's values of Safety, Integrity, Mutual Respect, Accountability and Pride.
• Performs other duties as assigned to support McGee’s successful business operation.