Business performance Analyst

Purpose of the job:

As a Business Performance Analyst, you will play a critical role in driving operational excellence across multiple regions (EG, UAE, KSA) within a financial services and SaaS business environment. Leveraging your expertise in business analysis and SaaS ecosystems, you will evaluate and optimize operational processes, ensuring efficiency, scalability, and alignment with business goals.

This role will involve analyzing client lifecycle workflows (onboarding, billing, renewals, and support), identifying inefficiencies, and implementing data-driven improvements using insights derived from the Mazeed CRM solution and other SaaS management platforms. You will collaborate closely with cross-functional teams, including Operations, Finance, Sales, and Customer Success, to deliver actionable insights that enhance service delivery and support sustainable growth.

The ideal candidate will possess strong analytical skills, deep knowledge of SaaS and financial services operations, and hands-on experience with CRM solutions. A proven track record of implementing process improvements in a multinational environment and the ability to translate complex data into strategic recommendations are essential for success.

Responsibilities:

Monthly Closing Cycle:

• Collaborate with the Finance department to support the monthly closing cycle.
• Generate and validate MRR/ARR reports from Mazeed CRM solution, ensuring accuracy, consistency, and alignment with both financial services and SaaS business objectives.

Process Monitoring and Improvement:

• Monitor SaaS subscription cycles, billing, renewals, and financial transaction flows across EG, UAE, and KSA using the Mazeed CRM solution.
• Analyze operational workflows (onboarding, customer success, billing, collections, and support) to identify inefficiencies.
• Implement process improvements to enhance client experience, operational efficiency, compliance, and scalability.

Data Analysis and Reporting:

• Leverage data-driven insights from Mazeed CRM and financial reporting systems to define and track key performance indicators (MRR growth, churn, retention, onboarding SLA, renewal rates, and financial accuracy).
• Utilize Power BI to build advanced reports and dashboards, enabling leadership to monitor performance in real time.
• Provide actionable insights that directly support strategic decisions for both financial services operations and SaaS subscription growth.

System Management:

• Manage and optimize Mazeed CRM solution to ensure seamless data accuracy across client lifecycle management and financial operations.
• Coordinate with Operations to monitor and optimize the process deployment

Performance Analysis:

• Conduct in-depth performance analysis of onboarding, renewals, cancellations, collections, and customer success activities across EG, UAE, and KSA.
• Use reliable data to make informed recommendations that improve retention, reduce churn, optimize financial performance, and ensure sustainable revenue growth.

Assurance of Workflow and Process Implementation:

• Ensure defined workflows, SOPs, and operational processes are implemented consistently across financial services and SaaS operations.
• Monitor execution against agreed SLAs, identify deviations, and recommend corrective actions.
• Maintain updated documentation to support consistent application of processes across regions.

Dashboard Development:

• Design and maintain interactive Power BI dashboards to provide clear visibility into performance metrics across financial services and SaaS units.
• Identify strengths and weaknesses, enabling leadership teams to drive targeted improvements across regions.