Senior Manager - Performance

The Senior Manager, Performance is a critical leadership role responsible for driving performance oversight and continuous improvement across employment services programs. You will ensure contractual outcomes are achieved, strengthen operational delivery, and enable data driven decision making across the business.

You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together, these guide the way we support clients, our communities and each other.

In this role, you will:

• Lead the development and execution of performance frameworks aligned to organisational strategy
• Analyse complex performance data to identify trends, risks and opportunities, translating insights into action
• Drive national and local performance improvement initiatives to enhance service delivery outcomes

Partner with operational leaders to uplift capability, manage underperformance, and embed a culture of continuous improvement