Job Overview
- Coordinate information gathering, communication, and documentation related to quality complaints and nonconformance investigations
- Support local and global investigations of internal and external product issues, including formal problem‑solving and reporting
- Serve as an internal auditor for the ISO 9001 Quality Management System and act as the Management Representative to the Quality System Registrar
- Track and report on QMS performance metrics, including audit results, corrective actions, root causes, and countermeasures
- Act as a liaison between Supply Chain, Operations, and Design Authority to resolve quality issues impacting products and customers
- Work with Operations management to establish, monitor, and achieve key quality metrics
- Prepare and deliver regular activity and performance updates to management regarding quality initiatives and concerns
- Monitor and report on local and global KPIs on weekly/monthly cycles as required
- Ensure accuracy, compliance, and consistency of all quality‑related documentation, including customer‑facing materials
- Collaborate with Operations, Sales, and Customer teams to provide timely responses to client inquiries and ensure professional communication
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