US Saas Implementation Specialist

We’re looking for an Implementation Specialist to deliver exceptional onboarding and software training experiences to new MedTrainer clients.

This is an entry-level, client-facing role ideal for educators, corporate trainers, or early-career professionals who enjoy teaching, technology, and working directly with customers.

You’ll guide clients through their first experience with our platform — ensuring they feel confident, supported, and set up for long-term success.

What You’ll Do

Lead Client Onboarding & Training

• Deliver engaging virtual software training sessions tailored to different user roles
• Adapt your delivery style based on audience needs (clinical staff, administrators, leadership)
• Build and maintain training resources and quick-reference guides

Manage Implementation Projects

• Own onboarding timelines from kickoff to go-live
• Track milestones and proactively resolve blockers
• Coordinate with Sales, Product, and Client Success teams

Serve as the Client’s Primary Contact During Implementation

• Build trust and confidence from day one
• Conduct regular check-ins to ensure progress
• Provide thorough transition documentation for Client Success handoff

Support Adoption & Continuous Improvement

• Monitor early-stage platform usage
• Identify and address adoption gaps
• Share client feedback internally to improve processes and product experience