Back office Specialist

MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana.

Mellon is a pioneer in the payment industry and technological partner for banking and big organizations, offering best in class products for each purpose and a variety of turnkey solutions.

Mellon Albania within the framework of its expansion, seeks to immediate recruit a Back Office Specialist to support and maintain its activities:

Requirements

Key Responsibilities:

• Service Ticket Management:
• Manage incoming service requests.
• Collect information and offer assistance to users.
• Log service requests in the internal ERP system.
• Coordination & Support:
• Work in conjunction with the technical servicing team.
• Support administrative tasks as required.
• Manage and update spreadsheets and handle documentation.
• Prepare regular and ad-hoc reports.
• Troubleshooting:
• Assist in diagnosing and resolving fault messages in accordance with manuals or internal procedures.

Soft Skills

• Exceptional communication skills, both verbal and written.
• Strong orientation towards customer service.
• Possesses an analytical mindset and demonstrates attention to detail.
• Collaborative team-oriented approach.

Benefits

• An excellent working environment
• Opportunities for development and promotion
• Continuous training
• Competitive compensation