Croatian Speaking Travel Customer Support Associate

Mercier Consultancy is thrilled to offer a position for a Croatian Speaking Travel Customer Support Associate to join our dedicated team! In this role, you will serve as an essential contact for Croatian-speaking, providing them with support and assisting them with various travel inquiries.

Your responsibilities will include managing customer interactions through phone, email, and chat, helping clients navigate their travel needs, and ensuring that they receive outstanding service throughout their journey. Your fluency in Croatian and commitment to customer satisfaction will be key to creating positive travel experiences for our clients.

Responsibilities

• Respond to travel inquiries from Croatian-speaking clients via phone, email, and chat
• Assist customers in the booking process and provide information on travel options
• Resolve issues related to reservations and provide timely solutions
• Document customer interactions accurately within our internal systems
• Work collaboratively with various teams to enhance the overall customer experience
• Educate clients about available services and travel information
• Collect feedback from customers to drive continuous improvement in support quality

Requirements

• Fluency in Croatian and English, both written and spoken
• Excellent communication and interpersonal skills
• Previous experience in customer service or travel support is preferred
• Strong problem-solving abilities with a keen attention to detail
• Friendly and professional attitude with a commitment to customer satisfaction
• Ability to thrive in a fast-paced environment while managing multiple inquiries
• Passion for travel and a desire to grow within the travel industry

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Fully Paid Training

And More...