Croatian speaking Travel Customer Support Associates for Booking.com in Greece

Mercier Consultancy is excited to announce an opportunity for Croatian Speaking Travel Customer Support Associates to join our team, representing Booking.com in beautiful Greece! In this role, you will provide exceptional support to Croatian-speaking travelers, assisting them with inquiries and ensuring they have an unforgettable travel experience.

As a Travel Customer Support Associate, you will handle a variety of requests related to bookings, changes, and travel plans. Your proficiency in Croatian, combined with your passion for travel, will enable you to deliver top-notch service to our customers, helping them navigate their travel needs efficiently.

Responsibilities

• Assist Croatian-speaking clients with travel-related inquiries via phone, email, and chat
• Guide customers through the booking process and address any concerns
• Resolve issues related to travel arrangements, ensuring prompt and effective solutions
• Maintain detailed records of customer interactions in our CRM system
• Collaborate with various departments to enhance customer service and satisfaction
• Educate clients about travel options and services available through Booking.com
• Collect feedback to enhance service quality and operational efficiency

Requirements

• Fluency in Croatian and English, both written and verbal
• Outstanding communication and customer service skills
• Prior experience in travel support or customer service is preferred
• Effective problem-solving abilities and attention to detail
• A friendly and approachable demeanor with a client-focused approach
• Able to work in a fast-paced environment while managing multiple queries
• Willingness to learn about the travel industry and enhance service capabilities

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Fully Paid Training

And More...