Spanish speaking Customer Success Account Manager for software company in Greece

Mercier Consultancy is excited to announce an opportunity for a Spanish Speaking Customer Success Account Manager to join our innovative software company in Greece! In this pivotal role, you will be responsible for ensuring that our Spanish-speaking clients achieve their desired outcomes while utilizing our cutting-edge software solutions.

Your role will involve building strong relationships with clients, understanding their unique needs, and providing ongoing support and guidance to drive their success. By proactively addressing challenges and leveraging your expertise, you will play a key role in enhancing client satisfaction and retention.

Key Responsibilities

• Act as the primary liaison for Spanish-speaking clients, establishing strong, trust-based relationships.
• Guide new clients through the onboarding process, offering comprehensive training and support on our software.
• Proactively identify client challenges and work collaboratively to develop effective solutions.
• Document client interactions and monitor their progress to ensure transparent communication and follow-up.
• Work closely with clients to create tailored strategies that align our software capabilities with their business goals.
• Gather and analyze client feedback to drive continuous improvements in our offerings.
• Collaborate with internal teams to address any technical or operational issues affecting client success.

Requirements

• Fluency in Spanish and English, both verbal and written.
• Proven experience in customer success, account management, or a similar role.
• Strong communication and relationship-building capabilities.
• Technical proficiency with software applications and the ability to explain complex concepts clearly.
• Excellent problem-solving skills with a focus on client satisfaction.
• Familiarity with CRM systems and customer support tools is a plus.
• Willingness to relocate to Greece and work in a fast-paced, multicultural environment.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

2 Extra Salaries Per Year

Fully Paid Training

And More...