Polish Speaking Customer Service for Education & E-Learning industry

Mercier Consultancy MD is thrilled to offer an opportunity for Polish Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals passionate about education and dedicated to providing outstanding support to learners and educational institutions. As a representative, you will assist customers in navigating e-learning platforms and resources, all while delivering exceptional service in Polish.

Key Responsibilities

• Manage customer inquiries related to e-learning services, course offerings, and enrollment processes via phone, email, and chat in Polish.
• Provide detailed information about educational programs, features, and pricing.
• Assist customers with account management, including updates, troubleshooting, and technical support.
• Resolve issues and complaints promptly, ensuring a positive experience for all users.
• Accurately document all customer interactions in our CRM system for future reference.
• Collaborate with the education team to enhance service delivery and support ongoing student learning.
• Stay updated on industry trends and educational technologies to effectively assist customers.

Requirements

• Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, particularly in the education or e-learning sector, is preferred.
• Excellent communication skills and a strong customer-focused approach.
• Strong problem-solving skills and the ability to handle inquiries effectively.
• Ability to work efficiently in a fast-paced environment while maintaining high service quality.
• Familiarity with customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...