Polish Speaking Customer Service for Hospitality & Tourism industry

Mercier Consultancy MD is excited to present an excellent opportunity for Polish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who love travel and have a passion for providing outstanding customer service. As a member of our customer service team, you will assist clients with their inquiries related to travel accommodations, bookings, and tourist experiences, all while communicating effectively in Polish.

Key Responsibilities

• Handle customer inquiries regarding hotel bookings, travel arrangements, and tourism services via phone, email, and live chat in Polish.
• Provide accurate information on available services, promotions, and travel guidelines.
• Assist customers with reservation changes, cancellations, and special requests.
• Resolve issues and complaints in a timely and courteous manner, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure seamless customer experiences.
• Stay informed about travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

• Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, particularly in the hospitality or tourism sector, is preferred.
• Excellent communication skills with a friendly and personable approach.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple customer inquiries efficiently in a fast-paced environment.
• Proficiency in using customer service software and CRM applications.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...