Customer support with Dutch - Work from Bulgaria - Fully paid relocation package

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Customer Support Representative fluent in Dutch, providing the chance to work from beautiful Bulgaria with fully paid relocation. This position is perfect for individuals who are dedicated to delivering exceptional customer service while immersing themselves in a vibrant new culture.

Key Responsibilities

• Provide outstanding customer support to Dutch-speaking clients via phone, email, and chat.
• Respond quickly and accurately to inquiries about products, services, and company policies.
• Effectively resolve customer complaints and issues, ensuring satisfaction throughout the customer journey.
• Document all customer interactions and maintain accurate records in our CRM system.
• Work collaboratively with different departments to enhance service quality and address customer needs.
• Stay updated on product knowledge and industry developments to provide informed assistance to clients.

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is an advantage.
• Prior experience in customer service or support roles is preferred.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Strong problem-solving skills and a proactive approach to handling inquiries and issues.
• Familiarity with customer service software and CRM systems is advantageous.
• Ability to work effectively in a remote environment while fostering team collaboration.
• A willingness to relocate to Bulgaria and embrace the local culture and lifestyle.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...