Nordic Speaking Customer Service for Banking industry

Mercier Consultancy MD is excited to offer an outstanding opportunity for Nordic Speaking Customer Service Representatives in the banking industry. This role is ideal for individuals who are passionate about finance and customer service. As a representative, you will support clients by addressing their banking needs, providing information about products and services, and ensuring a seamless experience in Nordic languages.

Key Responsibilities

• Respond to customer inquiries regarding banking products, services, and account management via phone, email, and chat in Nordic languages.
• Assist customers with new account setups, transaction queries, and troubleshooting issues.
• Provide accurate and detailed information on banking policies, rates, and promotions.
• Handle complaints and resolve customer concerns effectively to ensure satisfaction.
• Maintain accurate documentation of customer interactions in the CRM system.
• Collaborate with internal teams to improve service delivery and customer experiences.
• Stay informed about financial services regulations and company offerings to provide relevant assistance.

Requirements

• Fluency in one or more Nordic languages (Danish, Norwegian, Swedish, Finnish) is essential; proficiency in English is an advantage.
• Experience in customer service, preferably within the banking or financial sector.
• Strong communication skills and a dedication to customer satisfaction.
• Excellent problem-solving abilities and the capability to analyze customer needs.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Familiarity with banking software and CRM systems is desirable.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...