Polish Speaking Customer Service for Pharmaceuticals industry

Mercier Consultancy MD is delighted to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and dedicated to providing superior customer support. As a member of our team, you will assist clients in navigating their pharmaceutical needs while delivering exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries regarding pharmaceutical products, prescription information, and healthcare services via phone, email, and chat in Polish.
• Provide accurate information on medication usage, side effects, and available healthcare options.
• Assist customers with order processing, medication refills, and account management.
• Resolve customer complaints and issues promptly while ensuring customer satisfaction.
• Document customer interactions accurately in our CRM system, maintaining compliance with industry regulations.
• Collaborate with healthcare professionals and internal teams to enhance the customer experience.
• Stay informed about pharmaceutical products, industry developments, and company offerings.

Requirements

• Fluency in Polish (both written and spoken) is essential; knowledge of English is advantageous.
• Prior experience in customer service, preferably within the pharmaceuticals or healthcare sector.
• Strong communication skills and ability to convey complex information clearly.
• Excellent problem-solving skills with a commitment to customer care.
• Aptitude for managing multiple inquiries and prioritizing tasks effectively in a fast-paced environment.
• Familiarity with CRM systems and healthcare compliance standards.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...